5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality management processes.
Safety guard companies are unlike any vendor that a property supervisor usually hires. If you employ a painter, you can see whether they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality management to make sure that issues connected with the deficiency of doing these jobs don’t start to happen.
In this guide we’ll discuss five (5) easy actions to enhancing your security guard service and achieving what you imagine as your ideal retail security Dagenham.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it seem adequate.
It is also your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb way to screen whether the guard is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a lot about what to expect from this guard and it gives you an opportunity to ask another guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in several circumstances the shield’s orientation to his assigned property isn’t as complete. We predict the orientation to the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your premises?
• How long is each officer educated?
• How long does the security company double lender? (Double banking is the procedure for having a veteran guard working in precisely the same time as the new guard.)
Determine the response to every one of these questions and make certain that they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes on preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the two methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re in your premises. These monitoring systems allow the security guard business to monitor the time and log the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the security guard provider provides a way of earning certain that each guard is safe and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is happening with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident that the adviser isn’t actually a security guard business. If so, your audit is guaranteed to turn up issues with your current security guard business.